Account Cancellation Policy

Effective Date: November 11, 2025
Website: https://www.kannabeautyshop.com

At Kanna Beauty, we value your right to manage your personal data and account. This Account Cancellation Policy explains how you can request to delete or cancel your account on KannaBeautyShop.com, and what happens afterward.

1. Eligibility for Account Cancellation

You may request to cancel your Kanna Beauty account at any time if:

  • You no longer wish to use our services.

  • You want to permanently delete your personal information associated with your account.

  • You have concerns about privacy or security.

💡 Note: Order cancellations, returns, or refunds follow our Refund and Return Policy, not this Account Cancellation Policy.

2. How to Request Account Cancellation

To cancel your account, please contact us through any of the following channels:

Please include the following in your request:

  1. Your registered full name

  2. Your account email address

  3. A short note confirming your wish to delete or cancel the account

Our team will verify your identity for security purposes before proceeding.

3. What Happens After Cancellation

Once your account cancellation request is approved:

  • Your account will be deactivated within 7-15 business days.

  • All personal information (name, email, address, contact number) will be deleted from our system, except where retention is required by law (e.g., past transactions or tax records).

  • You will lose access to your order history, Kanna Rewards points, and membership perks.

⚠️ This process is irreversible. Once deleted, we cannot restore your account or data.

4. Exceptions and Data Retention

Certain information may be retained temporarily (for up to 12 months) for:

  • Fraud prevention and dispute resolution.

  • Accounting and compliance with local tax laws.

  • Order tracking or warranty-related claims.

All retained data will be securely stored and permanently deleted once no longer required.

5. Reactivation of Account

If your account was only deactivated (not deleted), you may request reactivation by contacting support@kannabeautyshop.com.
Deleted accounts, however, cannot be recovered, and you will need to register again as a new customer.

6. Contact Us

If you have any questions about account cancellation or data privacy, please contact:
📧 Email: support@kannabeautyshop.com