Refund Policy

Last updated:June 13, 2025

At Kanna Beauty, your satisfaction is our priority. Due to the nature of our products (cosmetics, skincare, and wellness items), we do not accept returns or refunds for reasons of change of mind or personal preference. However, we are committed to resolving any issues related to:

  • Damaged products upon delivery

  • Wrong item received

  • Defective or expired items

Eligibility for Refund or Replacement

To qualify for a refund, replacement, or store credit:

  1. Report the issue within 7 days of receiving your order.

  2. Provide clear photos or videos of the damaged/incorrect product and the packaging.

  3. Item must be unused and in original packaging.

Non-Refundable Items

We do not offer refunds for:

  • Opened or used items

  • Products damaged due to customer mishandling

  • Orders with incomplete or incorrect delivery info provided by the buyer

  • Sale, promo, or clearance items (unless defective)

How to Request a Refund

  1. Email us at support@kannabeautyshop.com or message us on Facebook.

  2. Include your order number, full name, and supporting photos/videos.

  3. Our team will assess your case and respond within 2-3 business days.

Refund Processing

If your refund is approved:

  • You may receive store credit, a replacement, or a full/partial refund, depending on the situation.

  • Refunds (if applicable) are processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund after the timeframe above:

  • Double-check your bank or e-wallet account

  • Contact your bank/payment provider for updates

  • Still not resolved? Message us so we can assist you directly

Thank you for shopping with Kanna Beauty!
We appreciate your trust and support.